Refund Policy

Eligible new merchandise

We accept qualifying returns of new defective and non-defective merchandise, and we accept exchange requests. A non-defective item must remain unused and in its original condition; damage, faults, wrong items, missing parts or a material description difference may also be reported. Start the request within 30 days after delivery.

Approval comes before mailing

Write to rexivihoco892@gmail.com with the order number, checkout email, reason and requested resolution. For a product problem, include clear photos or video and retain all relevant parts and packaging. Wait for approval and the exact return destination and directions before mailing anything; the General correspondence address is not automatically a return warehouse.

Included prepaid label and exchanges

A free prepaid return label is included in the original package for an eligible mail return. Use it only after approval and contact us if it is missing or lost. We do not charge a restocking fee. An exchange or replacement depends on review and available inventory.

Refund timing

When a refund is approved, we process or initiate it to the original payment method within 10 days. The bank, card issuer or payment provider may require additional posting time. Rights that applicable law does not allow us to exclude remain available.